Chuck Grantham

The only reason that Chuck Grantham’s parents did not name him Continuous Improvement is that placing a “y” or “ie” at the end of either name would have been awkward. 

Chuck graduated from Missouri State University with a Bachelor of Science in Industrial Management and Technology. His first job was as a management consultant for Ernst & Young. That’s the equivalent of graduating from high school as a top college baseball prospect and going directly to the roster of the New York Yankees. You might not be a starter, but you’re on the Yankees’ roster.

DST Output, a provider of customer communication services for financial, healthcare and utility industries, consumed the next significant period of Chuck’s career. It was eighteen years of planning, budgeting, forecasting, financial, organizational, manufacturing, customer service, operations and leadership education and experience. If the Harvard Business School were to conduct a case study on Chuck’s corporate education, it would likely be titled “Continuous Improvement.” And to place a formal bow on this part of his journey, Chuck added an MBA from Rockhurst University.

Two years as a VP of Operations at Top Master, Inc., and Chuck decided to make a radical career pivot. He purchased Rudroff Heating and Air Conditioning in Belton, Missouri. What in the world would an HVAC company look like when operated by a person with Chuck’s education and experience!? After twelve years of team building, process and system improvement, and working with cutting-edge technology like ServiceTitan, his company had become an attractive business acquisition target. 

So, Chuck sold his business to MVP Air Conditioning and Heating and stayed on as a ServiceTitan/Process Improvement Consultant. 

Two years later, Chuck joins Go Time with a rich and unique set of leadership, customer service, and technology skills.  

When asked about his passions, Chuck doesn’t, however, focus on the impersonal tactics of processes, systems, and continuous improvement; he includes the humanistic side of continuous improvement, such as the joy of being a part of someone’s growth and development.